Classroom
Karibuni Classrooom
Hapa waungwana nimepatenga kwaajili maalum.
Kwenye classroom kila mtu atakuwa na mchango wake kwaajili ya maendeleo ya technologia hasa kwa wanafunzi na watu wa jamii ya ICT (Information Communication Technology) kwa ujumla.
Kama unamchango wowote unaotaka kushare na wana technicsrevolution (T-R) basi nitumie katika gglyimo@gmail.com. Hapo itanifikia na maramoja nitaipost kwa wana blog.
Ahsanteni na niyangu matumaini kuwa tutashirikiana.
Guyz kuna maswali mengi na mazuri sana kwaajili ya mtihani wa A+. Nimeweka maswali na majibu mwishoni.
ENJOY
1. Which two connection types are used to support an internally connected HDD?
(Select two.)
A. PATA
B. USB
C. RS232
D. SATA
2. Which type of video card would support the highest video frame rate?
A. ISA
B. PCI
C. PCIe
D. AGP
3. What is normally applied to the heat sink of a CPU to insure good heat
conduction between the heat sink and CPU?
A. Coating of oil
B. Thermo paste
C. Insulation pad
D. Antistatic pad
4. POST error codes are controlled by which device?
A. BIOS program
B. RAM
C. The operating system
D. The Windows diagnostic program
5. What should you do first before installing an operating system upgrade?
A. Format the primary partition.
B. Format the entire hard disk drive.
C. Make backups of all device drivers.
D. Backup all critical files.
6. Which wireless technology operates only at 5 GHz?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
7. What is the difference between ESD and EMI?
A. ESD can cause permanent damage to sensitive computer components while
EMI is generally a temporary condition caused by proximity to the source.
B. ESD has no harmful effects on computer components while EMI will always
severely damage computer components.
C. There is no difference between ESD and EMI, they are interchangeable terms
for radio wave interference.
D. ESD harms computer components and EMI harms electronic components.
8. What is the minimum amount of RAM for a Windows XP Home Edition?
A. 64 MB
B. 128 MB
C. 256 MB
D. 512 MB
9. How many pins are in a PS/2 type keyboard connector?
A. 4
B. 6
C. 9
D. 15
10. What is the typical storage capacity of a CD?
A. 650 kB
B. 4.7 kB
C. 650 MB
D. 4.7 MB
11. How many pins are on a DDR2 type memory module?
A. 128
B. 256
C. 184
D. 240
12. What term is used to describe running a processor at a frequency higher than
recommended?
A. Throttling
B. Hyper-threading
C. Multiprocessing
D. Over-clocking
13. What is the purpose of ECC type of memory module?
A. To run at higher frequencies with less heat generated.
B. To detect and correct memory errors.
C. To correct DMS selection by hardware devices.
D. To provide multi-threading support for the CPU.
14. Which file system is recommended for Windows XP installation system partitions.
A. FAT16
B. FAT32
C. VFAT
D. NTFS
15. Which CPU feature is designed to conserve battery on a portable PC?
A. Throttling
B. Hyper-threading
C. Over-clocking
D. MMX
16. What is the purpose of Windows XP NTBOOTDD.SYS file?
A. To determine which operating system to boot, when two or more operating
systems are installed on a single partition.
B. It is the main NT operating system file also known as the kernel.
C. It is required to support a SCSI drives rather than IDE type of hard disk
drives.
D. It automatically inspects the hardware and then writes a data file to the
registry identifying all hardware components that require driver support.
17. How many bits are used to represent the IP address of a IPv6 network device?
A. 32
B. 64
C. 128
D. 256
18. Which type of security is designed for 802.11 devcies?
A. PPP
B. SLIP
C. WEP
D. PGP
19. Which type of printer uses a rotating photosensitive print drum?
A. Ink jet
B. Laser
C. Impact
D. Dot matrix
20. A customer brings a computer into the shop and describes the symptoms of the
problem to you. What should you ask to help isolate the cause of the problem?
A. Which operating system is installed?
B. Who is your Internet provider?
C. When did the problem first occur?
D. How much RAM is installed?
21. Which path is correct to access the Add Printer Wizard when using Windows XP?
A. Start | All Programs | Accessories | Add Printer.
B. Start | Control Panel | Printers and Faxes | Add Printer.
C. Start | All Programs | Maintenance | Add Printer.
D. Start | All Program | Accessories | System Tools.
22. Suddenly all pages coming from a laser jet printer are coming out blank. What is most
likely the cause of the problem?
A. The wrong driver is installed.
B. The toner cartridge is empty.
C. The fuser is defective.
D. The primary corona is not properly charging.
23. Which program would you use to view error messages generated in windows XP?
A. Msconfig
B. Sysconfig
C. Event Viewer
D. System Editor
24. What is the difference between an operating system patch and a service pack?
A. A system patch is free and a service pack is not free.
B. A system patch is a downloaded single file and a service pack is only available
on disc.
C. A system patch is a collection of service parks.
D. A service pack is a collection of patches.
25. Which is the recommended solution for cleaning a computer LCD display?
A. Soft lint free cloth.
B. Sponge and water.
C. Mild soapy solution.
D. 50/50 ethanol alcohol and pure distilled water.
26. Which device is not an example of a hot swap device?
A. PS2 keyboard.
B. USB Flash Drive.
C. Flash memory card.
D. PCMCIA Modem
27. Which is the best method for repairing a registry error?
A. Select and install a System Restore point.
B. Run format/mbr command from the Run dialog box.
C. Download and install the latest registry version from Microsoft’s website.
D. Delete the section of the registry that is causing the problem.
28. A customer calls and complains that sometimes the new laptop inserts numbers into
their document rather than letters. What is the recommended course of action to correct
the problem?
A. Have the customer reset the number lock.
B. Have the customer download and reinstall the latest keyboard driver.
C. Have the customer restart the computer in safe mode to see if the problem is
corrected.
D. Have the customer automatically install a previous restore point using System
Restore.
29. What should you do before upgrading a hardware device on a PC?
A. Run an approved antivirus.
B. Backup all important files.
C. Let the PC run for approximately 10 minutes to stabilize first.
D. Check the MMC application error log.
30. Which device is not an example of a FRU?
A. CPU socket
B. RAM
C. HDD
D. Modem
31. What is the maximum theoretical data transfer speed for IEEE 802.11b wireless?
A. 1 Mbps
B. 11 Mbps
C. 22 Mbps
D. 54 Mbps
32. Which example is a network adapter loopback address?
A. 127.0.0.1
B. 255.0.0.0
C. 1.0.0.127
D. 255.255.255.255
33. Which utility will allow you to view which software applications are currently running on a
Windows XP machine?
A. Sysconfig
B. Msconfig
C. Task Manager
D. Event Log
34. How do you access the advanced startup menu in windows XP?
A. Hold down the Del key during POST.
B. Pres the F8 key after POST but before the Windows logon appears.
C. Press Ctrl-Alt-Del after the Windows logon appears.
D. Press F1 after computer logon.
35. What is the difference between POP3 and SMTP protocols?
A. POP3 is used for Windows XP and later operating systems, SMTP is used for
earlier operating systems.
B. POP3 is used for Microsoft Email services; SMTP is used for Linux based email
systems.
C. POP3 is used to receive or download email, SMTP is used to send or upload
email.
D. POP3 is a newer version of SMTP.
36. Which type of cable connector is generally used to connect a home office network printer
to a router?
A. RS-232
B. USB
C. RJ-45
D. RJ-11
37. What is the purpose of a wireless network SSID?
A. Provides security encryption for data transfers.
B. Provides a name for wireless network identification.
C. It provides a way to identify which wireless technology is being used such as
802.11a, 802.11b, or 802.11g.
D. The SSID contains the MAC address for each workstation.
38. Where would you access information about how many cylinders and tracks were
contained in the HDD?
A. Access the BIOS settings
B. Run Msconfig
C. Run Sysconfig
D. Use Help and Support
39. Which program will allow you to select and prevent loading a specific service during the
system boot?
A. Fdisk
B. Msconfig
C. Sysedit
D. BIOS
40. Which two statements is true concerning a Windows XP administrator account? (Select
two answers.)
A. The administrator password is mandatory and must be at least eight characters
in length.
B. The administrator password is optional.
C. The administrator account is automatically created during operating system
install process.
D. A system administrator account only exists if the workstation is connected to a
network.
41. Which term means divide a physical hard disk drive into sections and automatically
assign a drive letter?
A. Format
B. Partition
C. Initialize
D. Fdisk
42. Which port or standard provides the highest data transfer rate?
A. USB 2.0
B. RS-232
C. IEEE 802.11b
D. IEEE 802.11a
43. Which is another name for BIOS software?
A. Operating System
B. Firmware
C. Service
D. Driver
44. Which item requires a battery to protect data?
A. BIOS settings
B. HDD MBR
C. Video card RAM
D. USB type wireless 80211g device
45. Which character is not allowed to be used in a long file name?
A. $
B. ~
C. %
D. ?
46. Which software component is responsible for performing the POST?
A. Ntldr
B. BIOS
C. Command.com
D. IO.SYS
47. A client complains that they cannot access the Internet and they don’t hear their
telephone modem make that dialing sound that they usually hear. What is most
likely the cause of the problem?
A. The RJ-11 connection is loose or disconnected.
B. The Internet provider server is down.
C. The default home page has been hijacked.
D. The default home page website is down.
48. When two EIDE drives are installed on the same motherboard port. How is the slave
and master drive determined?
A. The drive closest to the motherboard connection port is always the master.
B. The jumper settings determine slave and master.
C. Slave and master are configured manually during the BIOS setup.
D. Modern EIDE drives are both masters.
49. ST connectors are used with which type of cable?
A. UTP
B. STP
C. Fiber optic
D. ATA data cables
50. Which is not a hot swap device?
A. PCMCIA card
B. USB flash drive
C. PS/2 Keyboard
D. SD flash memory
51. Which device should not be plugged into a residential UPS?
A. Exterior telephone modem.
B. Laser printer
C. Home network router
D. TFT type display
52. Where is a typical boot sector virus located in a computer system?
A. In the BIOS.
B. In the MBR.
C. In the operating system kernel.
D. In the extended partition.
53. What is the maximum number of devices that can be connected to a USB port?
A. 1
B. 8
C. 24
D. 127
1
54. What type of cable is required for an ATA66 disk drive?
A. 40 conductor
B. 80 conductor
C. 24 conductor
D. 12 conductor
55. You have just replaced a 40 GB HDD with a newer 500 GB drive. After installing the
500 GB drive, the system only sees 137 GB. What is most likely causing the
problem?
A. The new 500GB drive has a section of bad sectors at approximately 137 GB
track.
B. The drive has been installed with the data cable on the wrong motherboard port.
C. The drive has a boot sector virus which has corrupted the MBR.
D. The BIOS does not support drives larger than 137 GB and needs to be
upgraded.
56. Which is the correct example of a UNC for a printer named LaserJet connected to a
computer named Station1?
A. \\Station1/LaserJet
B. \\Station1\LaserJet
C. \\LaserJet/Station1
D. \\LaserJet//Station1
57. Which command will reveal the assigned IP address of a computer network
adapter?
A. Ipconfig
B. Nslookup
C. Ipv4/config
D. Config/IP
58. Which protocol is used to establish a connection with an ISP when using a dialup
modem?
A. HTML
B. DNS
C. TCP/IP
D. PPP
59. Which are the two most common sound formats?
A. Mpeg2 and Mpeg3
B. Mpeg and Midi
C. Jpeg and Mpeg
D. Midi and Wav
60. The Tech in charge of the shop directs you to install new definitions on a particular
computer. What is he actually requesting you to perform?
A. Update the antivirus software.
B. Install the latest BIOS version.
C. Install the latest software patch for the OS.
D. Update the drivers for the PC motherboard.
MAJIBU
1. A, D
2. C
3. B
4. A
5. D
6. A
7. A
8. A
9. B
10. C
11. D
12. D
13. B
14. D
15. A
16. C
17. C
18. C
19. B
20. C
HOP MME-ENJOY SANA! KILA LA HERI!
gglyimo@gmail.com
Guyz kuna maswali mengi na mazuri sana kwaajili ya mtihani wa A+. Nimeweka maswali na majibu mwishoni.
ENJOY
1. Which two connection types are used to support an internally connected HDD?
(Select two.)
A. PATA
B. USB
C. RS232
D. SATA
2. Which type of video card would support the highest video frame rate?
A. ISA
B. PCI
C. PCIe
D. AGP
3. What is normally applied to the heat sink of a CPU to insure good heat
conduction between the heat sink and CPU?
A. Coating of oil
B. Thermo paste
C. Insulation pad
D. Antistatic pad
4. POST error codes are controlled by which device?
A. BIOS program
B. RAM
C. The operating system
D. The Windows diagnostic program
5. What should you do first before installing an operating system upgrade?
A. Format the primary partition.
B. Format the entire hard disk drive.
C. Make backups of all device drivers.
D. Backup all critical files.
6. Which wireless technology operates only at 5 GHz?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
7. What is the difference between ESD and EMI?
A. ESD can cause permanent damage to sensitive computer components while
EMI is generally a temporary condition caused by proximity to the source.
B. ESD has no harmful effects on computer components while EMI will always
severely damage computer components.
C. There is no difference between ESD and EMI, they are interchangeable terms
for radio wave interference.
D. ESD harms computer components and EMI harms electronic components.
8. What is the minimum amount of RAM for a Windows XP Home Edition?
A. 64 MB
B. 128 MB
C. 256 MB
D. 512 MB
9. How many pins are in a PS/2 type keyboard connector?
A. 4
B. 6
C. 9
D. 15
10. What is the typical storage capacity of a CD?
A. 650 kB
B. 4.7 kB
C. 650 MB
D. 4.7 MB
11. How many pins are on a DDR2 type memory module?
A. 128
B. 256
C. 184
D. 240
12. What term is used to describe running a processor at a frequency higher than
recommended?
A. Throttling
B. Hyper-threading
C. Multiprocessing
D. Over-clocking
13. What is the purpose of ECC type of memory module?
A. To run at higher frequencies with less heat generated.
B. To detect and correct memory errors.
C. To correct DMS selection by hardware devices.
D. To provide multi-threading support for the CPU.
14. Which file system is recommended for Windows XP installation system partitions.
A. FAT16
B. FAT32
C. VFAT
D. NTFS
15. Which CPU feature is designed to conserve battery on a portable PC?
A. Throttling
B. Hyper-threading
C. Over-clocking
D. MMX
16. What is the purpose of Windows XP NTBOOTDD.SYS file?
A. To determine which operating system to boot, when two or more operating
systems are installed on a single partition.
B. It is the main NT operating system file also known as the kernel.
C. It is required to support a SCSI drives rather than IDE type of hard disk
drives.
D. It automatically inspects the hardware and then writes a data file to the
registry identifying all hardware components that require driver support.
17. How many bits are used to represent the IP address of a IPv6 network device?
A. 32
B. 64
C. 128
D. 256
18. Which type of security is designed for 802.11 devcies?
A. PPP
B. SLIP
C. WEP
D. PGP
19. Which type of printer uses a rotating photosensitive print drum?
A. Ink jet
B. Laser
C. Impact
D. Dot matrix
20. A customer brings a computer into the shop and describes the symptoms of the
problem to you. What should you ask to help isolate the cause of the problem?
A. Which operating system is installed?
B. Who is your Internet provider?
C. When did the problem first occur?
D. How much RAM is installed?
21. Which path is correct to access the Add Printer Wizard when using Windows XP?
A. Start | All Programs | Accessories | Add Printer.
B. Start | Control Panel | Printers and Faxes | Add Printer.
C. Start | All Programs | Maintenance | Add Printer.
D. Start | All Program | Accessories | System Tools.
22. Suddenly all pages coming from a laser jet printer are coming out blank. What is most
likely the cause of the problem?
A. The wrong driver is installed.
B. The toner cartridge is empty.
C. The fuser is defective.
D. The primary corona is not properly charging.
23. Which program would you use to view error messages generated in windows XP?
A. Msconfig
B. Sysconfig
C. Event Viewer
D. System Editor
24. What is the difference between an operating system patch and a service pack?
A. A system patch is free and a service pack is not free.
B. A system patch is a downloaded single file and a service pack is only available
on disc.
C. A system patch is a collection of service parks.
D. A service pack is a collection of patches.
25. Which is the recommended solution for cleaning a computer LCD display?
A. Soft lint free cloth.
B. Sponge and water.
C. Mild soapy solution.
D. 50/50 ethanol alcohol and pure distilled water.
26. Which device is not an example of a hot swap device?
A. PS2 keyboard.
B. USB Flash Drive.
C. Flash memory card.
D. PCMCIA Modem
27. Which is the best method for repairing a registry error?
A. Select and install a System Restore point.
B. Run format/mbr command from the Run dialog box.
C. Download and install the latest registry version from Microsoft’s website.
D. Delete the section of the registry that is causing the problem.
28. A customer calls and complains that sometimes the new laptop inserts numbers into
their document rather than letters. What is the recommended course of action to correct
the problem?
A. Have the customer reset the number lock.
B. Have the customer download and reinstall the latest keyboard driver.
C. Have the customer restart the computer in safe mode to see if the problem is
corrected.
D. Have the customer automatically install a previous restore point using System
Restore.
29. What should you do before upgrading a hardware device on a PC?
A. Run an approved antivirus.
B. Backup all important files.
C. Let the PC run for approximately 10 minutes to stabilize first.
D. Check the MMC application error log.
30. Which device is not an example of a FRU?
A. CPU socket
B. RAM
C. HDD
D. Modem
31. What is the maximum theoretical data transfer speed for IEEE 802.11b wireless?
A. 1 Mbps
B. 11 Mbps
C. 22 Mbps
D. 54 Mbps
32. Which example is a network adapter loopback address?
A. 127.0.0.1
B. 255.0.0.0
C. 1.0.0.127
D. 255.255.255.255
33. Which utility will allow you to view which software applications are currently running on a
Windows XP machine?
A. Sysconfig
B. Msconfig
C. Task Manager
D. Event Log
34. How do you access the advanced startup menu in windows XP?
A. Hold down the Del key during POST.
B. Pres the F8 key after POST but before the Windows logon appears.
C. Press Ctrl-Alt-Del after the Windows logon appears.
D. Press F1 after computer logon.
35. What is the difference between POP3 and SMTP protocols?
A. POP3 is used for Windows XP and later operating systems, SMTP is used for
earlier operating systems.
B. POP3 is used for Microsoft Email services; SMTP is used for Linux based email
systems.
C. POP3 is used to receive or download email, SMTP is used to send or upload
email.
D. POP3 is a newer version of SMTP.
36. Which type of cable connector is generally used to connect a home office network printer
to a router?
A. RS-232
B. USB
C. RJ-45
D. RJ-11
37. What is the purpose of a wireless network SSID?
A. Provides security encryption for data transfers.
B. Provides a name for wireless network identification.
C. It provides a way to identify which wireless technology is being used such as
802.11a, 802.11b, or 802.11g.
D. The SSID contains the MAC address for each workstation.
38. Where would you access information about how many cylinders and tracks were
contained in the HDD?
A. Access the BIOS settings
B. Run Msconfig
C. Run Sysconfig
D. Use Help and Support
39. Which program will allow you to select and prevent loading a specific service during the
system boot?
A. Fdisk
B. Msconfig
C. Sysedit
D. BIOS
40. Which two statements is true concerning a Windows XP administrator account? (Select
two answers.)
A. The administrator password is mandatory and must be at least eight characters
in length.
B. The administrator password is optional.
C. The administrator account is automatically created during operating system
install process.
D. A system administrator account only exists if the workstation is connected to a
network.
assign a drive letter?
A. Format
B. Partition
C. Initialize
D. Fdisk
42. Which port or standard provides the highest data transfer rate?
A. USB 2.0
B. RS-232
C. IEEE 802.11b
D. IEEE 802.11a
43. Which is another name for BIOS software?
A. Operating System
B. Firmware
C. Service
D. Driver
44. Which item requires a battery to protect data?
A. BIOS settings
B. HDD MBR
C. Video card RAM
D. USB type wireless 80211g device
45. Which character is not allowed to be used in a long file name?
A. $
B. ~
C. %
D. ?
46. Which software component is responsible for performing the POST?
A. Ntldr
B. BIOS
C. Command.com
D. IO.SYS
47. A client complains that they cannot access the Internet and they don’t hear their
telephone modem make that dialing sound that they usually hear. What is most
likely the cause of the problem?
A. The RJ-11 connection is loose or disconnected.
B. The Internet provider server is down.
C. The default home page has been hijacked.
D. The default home page website is down.
48. When two EIDE drives are installed on the same motherboard port. How is the slave
and master drive determined?
A. The drive closest to the motherboard connection port is always the master.
B. The jumper settings determine slave and master.
C. Slave and master are configured manually during the BIOS setup.
D. Modern EIDE drives are both masters.
49. ST connectors are used with which type of cable?
A. UTP
B. STP
C. Fiber optic
D. ATA data cables
50. Which is not a hot swap device?
A. PCMCIA card
B. USB flash drive
C. PS/2 Keyboard
D. SD flash memory
51. Which device should not be plugged into a residential UPS?
A. Exterior telephone modem.
B. Laser printer
C. Home network router
D. TFT type display
52. Where is a typical boot sector virus located in a computer system?
A. In the BIOS.
B. In the MBR.
C. In the operating system kernel.
D. In the extended partition.
53. What is the maximum number of devices that can be connected to a USB port?
A. 1
B. 8
C. 24
D. 127
1
54. What type of cable is required for an ATA66 disk drive?
A. 40 conductor
B. 80 conductor
C. 24 conductor
D. 12 conductor
55. You have just replaced a 40 GB HDD with a newer 500 GB drive. After installing the
500 GB drive, the system only sees 137 GB. What is most likely causing the
problem?
A. The new 500GB drive has a section of bad sectors at approximately 137 GB
track.
B. The drive has been installed with the data cable on the wrong motherboard port.
C. The drive has a boot sector virus which has corrupted the MBR.
D. The BIOS does not support drives larger than 137 GB and needs to be
upgraded.
56. Which is the correct example of a UNC for a printer named LaserJet connected to a
computer named Station1?
A. \\Station1/LaserJet
B. \\Station1\LaserJet
C. \\LaserJet/Station1
D. \\LaserJet//Station1
57. Which command will reveal the assigned IP address of a computer network
adapter?
A. Ipconfig
B. Nslookup
C. Ipv4/config
D. Config/IP
58. Which protocol is used to establish a connection with an ISP when using a dialup
modem?
A. HTML
B. DNS
C. TCP/IP
D. PPP
59. Which are the two most common sound formats?
A. Mpeg2 and Mpeg3
B. Mpeg and Midi
C. Jpeg and Mpeg
D. Midi and Wav
60. The Tech in charge of the shop directs you to install new definitions on a particular
computer. What is he actually requesting you to perform?
A. Update the antivirus software.
B. Install the latest BIOS version.
C. Install the latest software patch for the OS.
D. Update the drivers for the PC motherboard.
61. Which command will change a Windows XP partition E from Fat32 to NTFS format?
A. Convert E:/fs:ntfs
B. Fdisk E:/ntfs
C. Part E:/ntfs:fs
D. Format E:/file=ntfs
62. When would a crossover cable be used?
A. When connecting a workstation directly to a hub.
B. When connecting two workstation directly together.
C. When connecting two hubs directly together.
D. When connecting a workstation to a token ring network bus.
63. A customer has forgotten their logon password to their laptop computer? They do not have a
password reset disk, and there is only one user account for the laptop. Which is the best
solution?
A. Reinstall Windows XP.
B. Use the F8 key to start in Safe Mode. Access the security registry key users password and
then enter “0” as the key value.
C. Connect the laptop to a peer-to-peer network and then access the laptop through a
different workstation. Reset the user name and password from the remote workstation.
D. Replace the system BIOS and then create a new logon user account and password.
64. A customers Windows XP laptop hangs right after the Windows Logo appears on the display.
What should you do next to start the repair process?
A. Insert the Windows XP CD; reboot the computer; start recovery console.
B. Reboot the PC and access the BIOS setup. Reset the BIOS setup.
C. Use F8 to see if the PC will start in Safe Mode.
D. Reinstall Windows XP
65. Which two are common network configurations?
A. Peer-to-peer and workgroup.
B. Workgroup and stand alone.
C. Workgroup and Domain
D. Domain and Client /Server.
66. How can you tell if a computer is in Safe Mode?
A. The screen display will be in shades of gray, no color.
B. The logon dialog box will display the words “Safe mode logon” at the top.
C. The computer display will flash on and off three times.
D. The computer screen will display the words “Safe Mode” in each corner of the screen.
67. How many pins are on an ATX12V power supply main motherboard connection?
A. 12
B. 20
C. 24
D. 48
68. What is the approximate storage capacity of a single layer DVD-R disc?
A. 1.6 GB
B. 4.7 GB
C. 8 GB
D. 1.4 MB
69. Which is the expected maximum throughput stated in the IEEE 802.11g standard?
A. 11 Mbps
B. 12 Mbps
C. 24 Mbps
D. 54 Mbps
70. Which security method requires a server to authenticate users?
A. WEP
B. WAP
C. 802.1X
D. PGP
71. What should you do before performing an operating system upgrade? (Select two answers)
A. Disable the antivirus program.
B. Format the primary active partition.
C. Backup important files.
D. Modify the Boot.ini to indentify the new operating system.
72. Which RAID system does not insure disaster recovery?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
73. What is the purpose of the Ntboot.sys file?
A. It loads the system kernel.
B. It detects hardware devices attached to the motherboard.
C. It is used to support SCSI drives.
D. It launches the GUI user logon.
74. Which service is responsible for automatically issuing an IP address to a workstation?
A. DHCP
B. DNS
C. WINS
D. RAS
75. Which protocol is used to share an Internet connection with two or more home computers?
A. SMTP
B. FTP
C. DNS
D. NAT
76. Which method is the best way to insure privacy on a home wireless network system?
A. Issue static IP address to all wireless devices.
B. Give each device a unique SSID.
C. Use only IEEE 802.11g devices.
D. Enable WEP on all devices.
77. Which is the best method to protect important files?
A. Make regular backups of files.
B. Use an antivirus software package.
C. Install system updates and security patches automatically.
D. Configure the workstation with a user account that requires a password for logon.
78. What is the best method to prevent EMI?
A. Use and an antistatic wrist strap.
B. Place all equipment on insulated mats.
C. Use a surge protector.
D. Use metallic shielding.
79. What is another name for the small area located on the HDD that supplements RAM?
A. Flash memory.
B. CMOS Memory
C. Virtual Memory
D. ROM
80. Which technology is used to reduce the amount of electrical energy used by a laptop CPU?
A. Over-clocking
B. Parallel processing
C. Paging
D. Throttling
81. Where is the POST program stored?
A. Primary partition
B. RAM
C. CPU cache
D. ROM
82. What is the minimum amount of RAM required for Windows XP?
A. 64 MB
B. 128 MB
C. 256 MB
D. 512 MB
83. What should you do to improve the security of a wireless router?
A. Change the default password.
B. Disable the SSID.
C. Change the default MAC address.
D. Use an IP address in the Class A network range.
84. Which command will reissue an IP address for a network workstation?
A. WINS / renew
B. Config / renew
C. IP / reissue
D. Ipconfig / renew
85. Which path will start the Add Printer Wizard on a Windows XP system?
A. Start | Control Panel | Printers and Faxes |Add Printer
B. Start | Right-click My Computer | Manage | Add Printer
C. Start | All Programs | Accessories |System Tools | Printer Wizard
D. Start | Control Panel | Networking Devices } Add Printer
86. You suspect that the hard disk drive contains bad sectors or lost clusters. Which utility would you select to perform a hard disk repair for bad sectors or lost clusters?
A. Chkdsk
B. Fdisk
C. Sysconfig
D. Msconfig
87. A Windows XP workstation has functioned on a network without problems for a long time. Now suddenly the workstation cannot connect to network storage device or the Internet. You run Ipconfig and see that the assigned IP address is 169.254.18.124. What is most likely the problem?
A. The SMTP server is down.
B. The DHCP server is down.
C. The DNS server is down.
D. The FTP server is down.
88. What happens during the writing stage of laser printer operation?
A. The toner is transferred to the paper.
B. The data is transferred from the PC to the laser printer RAM.
C. The laser writes the image on the drum.
D. The corona writes the image to the paper.
89. Which two items would most likely create a web pages error? (Select two.)
A. FTP server is down.
B. Gateway is down.
C. DNS server is down.
D. SMTP server is down.
90. Which is the best method of communication with a customer?
A. Use technical jargon when explaining causes and effects so that the customer will see that you are competent.
B. Have the customer fill out the work order completely using their own words to describe the problem so that there is no misunderstanding of the problem.
C. Use non technical terms when conversing with a customer.
D. Repeat everything the customer says so that they know you are listening to the conversation and to insure there is no misunderstanding.
91. Which command entered into the Windows XP Run dialog box will automatically start the Disk Cleanup utility?
A. DiskCln
B. Cleanmgr
C. Cleanup
D. Cleantemp
92. A customer’s computer was running fine yesterday but today they installed a new game and now the computer runs very slow. They uninstalled the game but still the computer us running slow. What action would you recommend performing first to improve the computer system performance?
A. Run Chkdsk.
B. Run System Restore.
C. Use Msconfig to isolate the problem.
D. Run Recovery Console.
93. Which statement is true concerning dual boot systems?
A. You must use a separate hard drive for each operating system installed.
B. You must use a separate partition or volume for each operating system installed.
C. You must use a dual core CPU to support a dual boot system.
D. Twice the amount of RAM is required for a dual boot system.
94. Which Windows XP utility can be used to check for missing or corrupt Windows-based applications?
A. Chkdsk.exe
B. Sfc.exe
C. Scandsk.exe
D. Msconfig.exe
95. Which utility would you use to see what application errors may have occurred on a Windows XP system recently?
A. Event Viewer
B. Msconfig log
C. Registry Editor
D. Sysconfig
96. Which key will stop the auto run feature of a CD or DVD?
A. Shift key.
B. Esc key.
C. F1 key.
D. Any pressed keyboard key will prevent disc auto run.
97. Which setting on a multimeter is designed to test cable continuity?
A. Amperes
B. Volts
C. Ohms
D. Micro amps
98. Which utility or application would you use to upgrade a device driver on a Windows XP system?
A. Msconfig
B. Device Manager
C. Sysconfig
D. Command Prompt
99. What class would the IP address 8.124.23.7 belong to?
A. Class A
B. Class B
C. Class C
D. Class D
100. Which account type would you setup on a workstation to limit a user to checking their email and some other limited Internet access?
A. Admin4
B. Power User
C. Guest
D. Mode
1. A, D
2. C
3. B
4. A
5. D
6. A
7. A
8. A
9. B
10. C
11. D
12. D
13. B
14. D
15. A
16. C
17. C
18. C
19. B
20. C
21. B
22. D
23. C
24. D
25. A
26. A
27. A
28. A
29. B
30. A
31. B
32. A
33. C
34. B
35. C
36. C
37. B
38. A
39. B
40. B, C
41. B
42. A
43. B
44. A
45. D
46. B
47. A
48. B
49. C
50. C
51. B
52. B
53. D
54. A
55. D
56. B
57. A
58. D
59. D
60. A
61. A
62. B
63. A
64. C
65. C
66. D
67. C
68. B
69. D
70. C
71. A, C
72. A
73. C
74. A
75. D
76. D
77. A
78. D
79. C
80. D
81. D
82. A - minimum size not recommended size.
83. A
84. D
85. A
86. A
87. B
88. C
89. B, C
90. C but this type of question is subjective, not objective. Do not choose D because it would annoy the customer.
91. B
92. B
93. B
94. B
95. A
96. A
97. C
98. B
99. A
100. C
gglyimo@gmail.com
0 comments: